Last Updated: July 5, 2026

At OPICKO (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, purchase our products, create an account, or interact with us.

This Privacy Policy has been prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

CONTENTS

  1. What Personal Data Do We Collect?
  2. How Do We Collect Your Personal Data?
  3. How Will Your Personal Data Be Used?
  4. Who Will Your Personal Data Be Shared With?
  5. How Can I Access or Correct My Personal Data?
  6. Deleting or Cancelling Your Account
  7. How Can You Request Deletion of Your Personal Data?
  8. Administration and Management of Personal Data
  9. Personal Data Retention, Destruction and Anonymization
  10. Marketing Messages
  11. Cookies and Tracking Technologies
  12. Contacting Us
  13. Governing Law
  14. Updates to Privacy Policy
  15. Definitions and Interpretation

1. WHAT PERSONAL DATA DO WE COLLECT?

We may collect the following categories of personal data:

Identity Information

  • Full name
  • Date of birth (where applicable)
  • Username and account credentials

Contact Information

  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Transaction Information

  • Username
  • Password (encrypted)
  • Purchase history
  • Wishlist items
  • Account preferences

Payment information is processed securely by third-party payment providers. We do not store complete credit card details on our servers.

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data

Marketing Information

  • Preferences regarding marketing communications
  • Survey responses
  • Competition or promotional entries

Customer Support Information

  • Enquiries
  • Feedback
  • Reviews
  • Communications with our customer service team

2. HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect personal data when you:

  • Create an account with OPICKO.
  • Place an order through our website.
  • Subscribe to our newsletter.
  • Participate in promotions or competitions.
  • Contact customer support.
  • Post reviews or feedback.
  • Browse our website.
  • Interact with our advertising or social media channels.

We may also receive information from trusted third-party service providers such as payment processors, shipping and logistics providers, analytics providers, and marketing partners.

3. HOW WILL YOUR PERSONAL DATA BE USED?

We use your personal data to:

  • Process and fulfill orders.
  • Deliver products and services.
  • Manage returns, exchanges, and customer support requests.
  • Verify your identity.
  • Improve our website and customer experience.
  • Prevent fraud and protect our business.
  • Comply with legal obligations.
  • Conduct analytics and reporting.
  • Send marketing communications where permitted by law.
  • Personalize product recommendations and website content.

4. WHO WILL YOUR PERSONAL DATA BE SHARED WITH?

We may disclose your personal data to:

Service Providers

  • Payment processors
  • Delivery and logistics partners
  • Cloud hosting providers
  • IT support providers
  • Marketing agencies
  • Analytics providers

Professional Advisors

  • Lawyers
  • Accountants
  • Auditors

Government Authorities

Where required by law, regulation, court order, or lawful request.

Business Transfers

If OPICKO is involved in a merger, acquisition, restructuring, or sale of assets.

We do not sell your personal data to third parties.

5. HOW CAN I ACCESS OR CORRECT MY PERSONAL DATA?

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details provided in this Privacy Policy.

We may require proof of identity before processing your request.

6. DELETING OR CANCELLING YOUR ACCOUNT

You may cancel your OPICKO account at any time.

Account cancellation may result in the loss of access to account-related features, order history, loyalty benefits, and saved preferences.

Certain information may be retained where required by law or for legitimate business purposes.

7. HOW CAN YOU REQUEST DELETION OF YOUR PERSONAL DATA?

You may request deletion of your personal information by contacting us.

We will consider all deletion requests in accordance with applicable privacy laws.

Please note that we may retain certain records where:

  • Required by law;
  • Necessary for tax or accounting purposes;
  • Required to resolve disputes;
  • Necessary to enforce our legal rights.

8. ADMINISTRATION AND MANAGEMENT OF PERSONAL DATA

OPICKO takes reasonable steps to protect personal information from:

  • Unauthorized access;
  • Misuse;
  • Loss;
  • Disclosure;
  • Modification;
  • Destruction.

Security measures include:

  • SSL encryption;
  • Secure payment processing;
  • Access controls;
  • Regular system monitoring;
  • Employee confidentiality obligations.

While we take reasonable precautions, no online system can be guaranteed to be completely secure.

9. PERSONAL DATA RETENTION, DESTRUCTION AND ANONYMISATION

We retain personal information only for as long as reasonably necessary to:

  • Provide our services;
  • Meet legal obligations;
  • Resolve disputes;
  • Enforce agreements.

When personal data is no longer required, it will be securely destroyed, deleted, or anonymized.

11. MARKETING MESSAGES

If you consent, we may send you:

  • Promotional emails;
  • Product announcements;
  • Special offers;
  • Brand news;
  • Marketing updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails;
  • Updating your account preferences;
  • Contacting us directly.

We will not send marketing communications where prohibited by law.

12. COOKIES AND TRACKING TECHNOLOGIES

OPICKO uses cookies and similar technologies to:

  • Remember user preferences;
  • Enable website functionality;
  • Analyze website traffic;
  • Improve website performance;
  • Deliver relevant advertising.

Types of cookies may include:

Essential Cookies

Required for website operation.

Performance Cookies

Help us understand website usage.

Functional Cookies

Remember user preferences.

Advertising Cookies

Assist with personalized advertising and remarketing.

You can manage cookie preferences through your browser settings.

13. CONTACTING US

If you have questions, concerns, complaints, or requests relating to this Privacy Policy, please contact us:

OPICKO

Customer Support: support@opicko.com.au

Website: www.opicko.com.au

Postal Address:
OPICKO,

PO Box 35,

Picton,

NSW 2571

Australia.

We will aim to respond within a reasonable timeframe.

14. GOVERNING LAW

This Privacy Policy is governed by the laws of Australia.

Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts of Australia.

15. UPDATES TO PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on our website and will become effective immediately upon publication unless otherwise stated.

We encourage you to review this Privacy Policy periodically.

16. DEFINITIONS AND INTERPRETATION

Personal Data

Information that identifies or can reasonably identify an individual.

Website

The OPICKO website and related online services.

Customer

Any individual who visits, registers, purchases from, or interacts with OPICKO.

Service Providers

Third parties engaged to assist in delivering products, services, or website functionality.

Privacy Act

The Privacy Act 1988 (Cth) and associated Australian Privacy Principles.

OPICKO

Refers to OPICKO, its affiliates, employees, contractors, successors, and assigns.

By using OPICKO’s website and services, you acknowledge that you have read and understood this Privacy Policy.