Last Updated: July 5, 2026

Welcome to OPICKO.

The website www.opicko.com, including all associated subdomains, features, services, and mobile applications (collectively referred to as the “Site”), is owned and operated by OPICKO{ registered business name, company number, ABN (Australia)} (“OPICKO”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”), together with our Privacy Policy, Refund & Returns Policy, Shipping Policy, and any other policies referenced within these Terms, govern your access to and use of the Site, as well as the purchase of any products from OPICKO.

By accessing, browsing, using the Site, creating an account, or placing an order (“Order”), you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

We may update or modify these Terms from time to time to reflect changes to our business practices, legal requirements, or Site functionality. Any updates will become effective immediately upon publication on the Site unless otherwise stated.

By continuing to use the Site after any changes are posted, you agree to be bound by the updated Terms. We encourage you to review these Terms periodically to stay informed of any changes.

If we make changes that materially affect your rights or obligations, we will endeavour to provide reasonable notice through the Site or via email where appropriate.

If you do not agree to these Terms, you should not access, use, or place orders through the Site.

Welcome to OPICKO. These Terms & Conditions govern your access to and use of the OPICKO website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

CONTENTS

  1. Access and Use of the Site
  2. Information on the Site
  3. Orders and Formation of Contract
  4. Delivery
  5. Cancellation
  6. New Zealand GST, Customs Charges, Duties and Fees
  7. Faulty Product Returns
  8. Change of Mind Returns
  9. Fair Use
  10. Voucher Codes and Promotional Codes
  11. Store Credit
  12. Gift Cards
  13. Price Matching
  14. Specific Promotions
  15. User-Generated Content
  16. Links on the Site
  17. Disclaimer and Liability
  18. Indemnity
  19. Privacy Policy and Marketing Messages
  20. OPICKO Rewards Program
  21. Dispute Resolution
  22. General
  23. Definitions and Interpretation

1. ACCESS AND USE OF THE SITE

By accessing and using the OPICKO website, you agree to comply with these Terms & Conditions.

You must not:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to systems or data.
  • Interfere with website functionality.
  • Upload malicious software or harmful content.
  • Use automated tools to scrape or copy website content without permission.

We reserve the right to suspend or terminate access where misuse is detected.

2. INFORMATION ON THE SITE

We aim to ensure all information on the website is accurate and up to date.

However, we do not warrant that:

  • Product descriptions are error-free.
  • Colours displayed on screens perfectly match actual products.
  • Inventory information is always accurate.
  • Website content is complete or current.

We reserve the right to correct errors and update information without notice.

3. ORDERS AND FORMATION OF CONTRACT

When you place an order, you are making an offer to purchase products from OPICKO.

An order is only accepted when:

  • Payment has been authorized; and
  • OPICKO issues an order confirmation and dispatch notification.

We reserve the right to refuse or cancel any order, including where:

  • Products are unavailable.
  • Pricing errors occur.
  • Fraudulent activity is suspected.
  • Customer information cannot be verified.

4. DELIVERY

Delivery timeframes are estimates only.

OPICKO is not responsible for delays caused by:

  • Courier services;
  • Customs processing;
  • Weather events;
  • Public holidays;
  • Circumstances beyond our reasonable control.

Risk in products passes to the customer upon delivery.

Ownership transfers once full payment has been received.

5. CANCELLATION

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation is not possible and customers must follow the applicable return process.

OPICKO reserves the right to cancel orders where fraud, pricing errors, or stock issues arise.

6. NEW ZEALAND GST, CUSTOMS CHARGES, DUTIES AND FEES

For orders delivered to New Zealand:

  • GST may be included where required by law.
  • Customers may be responsible for customs duties, import taxes, brokerage fees, and other government charges.
  • OPICKO is not responsible for delays caused by customs authorities.

Customers should check local import regulations before ordering.

7. FAULTY PRODUCT RETURNS

If a product is defective, damaged, or does not meet consumer guarantees under applicable law, customers may be entitled to:

  • Repair;
  • Replacement;
  • Refund.

Customers should contact OPICKO within a reasonable period after discovering the issue.

Evidence such as photographs may be requested.

8. CHANGE OF MIND RETURNS

Eligible items may be returned within 30 days of delivery.

Items must:

  • Be unworn;
  • Be unwashed;
  • Have original tags attached;
  • Be in original condition.

The following items cannot be returned unless faulty:

  • Gift cards;
  • Final sale products;
  • Personalized products;
  • Hygiene-sensitive items.

Return shipping costs may apply.

9. FAIR USE

OPICKO reserves the right to restrict or refuse returns, exchanges, promotions, rewards, or account access where activity suggests abuse of our policies.

Examples include:

  • Excessive return activity;
  • Fraudulent claims;
  • Multiple accounts created to obtain promotions;
  • Misuse of store credit or rewards.

10. VOUCHER CODES AND PROMOTIONAL CODES

Promotional codes:

  • Must be entered at checkout.
  • Cannot be exchanged for cash.
  • Cannot be combined unless expressly stated.
  • May have expiry dates and usage restrictions.

OPICKO may cancel or modify promotions at any time.

11. STORE CREDIT

Store credit:

  • Is non-transferable.
  • Cannot be redeemed for cash.
  • May only be used for purchases on the OPICKO website.
  • May have an expiry date where permitted by law.

Lost or stolen store credit may not be replaced.

12. GIFT CARDS

Gift cards:

  • Are redeemable online only unless otherwise stated.
  • Cannot be redeemed for cash.
  • Cannot be reloaded.
  • Cannot be refunded except where required by law.

OPICKO is not responsible for lost, stolen, or unauthorized use of gift cards.

13. PRICE MATCHING

Unless expressly stated, OPICKO does not offer price matching.

Where a price match promotion is offered, additional eligibility requirements may apply.

OPICKO reserves the right to determine eligibility at its discretion.

14. SPECIFIC PROMOTIONS

Additional terms may apply to:

  • Sales events;
  • Product launches;
  • Influencer campaigns;
  • Giveaways;
  • Competitions;
  • Loyalty rewards promotions.

Where specific promotion terms conflict with these Terms, the promotion-specific terms will prevail.

15. USER-GENERATED CONTENT

By submitting content including:

  • Reviews;
  • Photos;
  • Videos;
  • Social media posts;
  • Testimonials;

you grant OPICKO a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, and display such content for marketing and business purposes.

You warrant that:

  • You own the content or have permission to use it.
  • The content does not infringe third-party rights.
  • The content is not unlawful or offensive.

16. LINKS ON THE SITE

The website may contain links to third-party websites.

OPICKO is not responsible for:

  • Third-party content;
  • Privacy practices;
  • Products or services offered by third parties.

Accessing external websites is at your own risk.

17. DISCLAIMER AND LIABILITY

To the maximum extent permitted by law:

  • Products and services are provided “as is”.
  • OPICKO excludes all implied warranties not required by law.
  • OPICKO is not liable for indirect, incidental, consequential, or special damages.

Nothing in these Terms excludes rights available under Australian Consumer Law or other applicable consumer protection legislation.

18. INDEMNITY

You agree to indemnify OPICKO and its officers, employees, contractors, and affiliates against any claims, losses, damages, liabilities, and costs arising from:

  • Breach of these Terms;
  • Misuse of the website;
  • Violation of applicable laws.

19. PRIVACY POLICY AND MARKETING MESSAGES

Your personal information is handled in accordance with the OPICKO Privacy Policy.

By subscribing to marketing communications, you consent to receiving promotional emails, SMS messages, and other communications.

You may unsubscribe at any time.

20. OPICKO REWARDS PROGRAM

Where applicable, participation in the OPICKO Rewards Program is subject to separate Rewards Program Terms.

OPICKO reserves the right to:

  • Modify point values;
  • Change benefits;
  • Suspend or terminate memberships;
  • Cancel the program at any time.

21. DISPUTE RESOLUTION

If a dispute arises, both parties agree to:

  1. Attempt to resolve the dispute through good-faith discussions.
  2. Participate in mediation where appropriate.
  3. Pursue legal remedies only after reasonable attempts to resolve the matter.

Nothing prevents a party from seeking urgent legal relief where necessary.

22. GENERAL

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

Failure to enforce any right shall not constitute a waiver of that right.

These Terms constitute the entire agreement between OPICKO and the customer regarding use of the website and purchases.

23. DEFINITIONS AND INTERPRETATION

Definitions

In these Terms & Conditions, unless the context otherwise requires:

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth), together with any applicable state or territory consumer protection legislation.

Order means any order placed by a customer through the OPICKO website for the purchase of products.

Product means any item, merchandise, apparel, accessory, or other goods offered for sale by OPICKO.

Site means the OPICKO website, mobile applications, and any associated services operated by OPICKO.

Terms means these Terms & Conditions, including any policies, notices, or documents incorporated by reference.

User, Customer, You, or Your means any person who accesses, browses, uses, or purchases products from the Site.

Liability means any liability, claim, loss, damage, cost, expense, or cause of action arising from or relating to the use of the Site, purchase of products, or these Terms.

OPICKO, we, our, or us means OPICKO, its owners, directors, officers, employees, representatives, contractors, affiliates, successors, and assigns.

Interpretation

(a) Headings are included for convenience only and do not affect the interpretation of these Terms.

(b) Words importing the singular include the plural and vice versa.

(c) References to a person include an individual, company, corporation, partnership, trust, association, or other legal entity.

(d) References to any law include any amendments, re-enactments, or replacements of that law from time to time.

(e) References to “including”, “includes”, or similar expressions are to be interpreted as meaning “including without limitation”.

(f) Any obligation on a party not to do something includes an obligation not to permit or allow that thing to be done.

(g) Where a word or phrase is defined, any other grammatical form of that word or phrase shall have a corresponding meaning.

Customer

A person who accesses the website or purchases products from OPICKO.

Product

Any item offered for sale through the OPICKO website.

Site

The OPICKO website and related digital services.

Store Credit

Credit issued by OPICKO for future purchases.

Gift Card

A prepaid card issued by OPICKO for redemption on eligible purchases.

Rewards Program

The OPICKO customer loyalty and rewards program.

OPICKO

Refers to OPICKO, its related entities, affiliates, employees, contractors, successors, and assigns.

By using the OPICKO website and purchasing products from OPICKO, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.