Last Updated: June 2026

At OPICKO, we want you to be happy with your purchase. If something isn’t quite right, we’re here to help.

This Refund & Returns Policy explains the circumstances in which you may be eligible for a return, exchange, refund, replacement, repair or store credit.

This Policy applies to purchases made through the OPICKO website and should be read together with our:

• Terms & Conditions;

• Shipping Policy; and

• Privacy Policy.

Nothing in this Refund & Returns Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable law.

14-DAY CHANGE-OF-MIND RETURNS

Subject to the conditions set out in this Policy, eligible items may be returned within 14 days of receiving your order for store credit.

A change-of-mind return includes circumstances where you no longer want the item, have ordered the wrong product, prefer a different style or color, or otherwise decide that the item is not suitable for you, provided the item meets all applicable return conditions set out in this Policy.

Change-of-mind returns are not eligible for a refund to the original payment method, unless otherwise required by law.

Full-Price Items

Eligible full-price items may be returned for store credit within the 14-day return period, subject to the item meeting all applicable return conditions.

Where applicable, customers may instead request an eligible size exchange in accordance with the Free Size Exchange — Australian Customers section of this Policy.

Sale Items

Return eligibility for discounted, promotional and sale items is subject to the conditions set out in the Sale and Final Sale Items section of this Policy.

How to Request a Change-of-Mind Return

To request a change-of-mind return, please contact OPICKO before sending the item back.

Please provide:

• Your order number; 

• The full name used to place the order; 

• The item or items you wish to return; and 

• The reason for the return. 

OPICKO may provide further instructions regarding how and where the item should be returned.

Please do not send an item back before receiving return instructions from OPICKO, as this may delay the processing of your return.

Return Assessment

Submitting a change-of-mind return request does not automatically mean that the return has been approved.

Returned items may be inspected by OPICKO to confirm that they meet the applicable return conditions set out in this Policy, including requirements relating to condition, tags, packaging and suitability for resale.

If a returned item does not meet the applicable change-of-mind return conditions, OPICKO may refuse the return or store credit, subject to applicable law.

Store Credit

Where a change-of-mind return is approved, the customer will receive store credit for the eligible returned item in accordance with this Policy.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by law.

Australian Consumer Law

The 14-day change-of-mind return period applies only to OPICKO’s voluntary change-of-mind return policy.

Nothing in this section excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

If an item is faulty, damaged, incorrect, not as described or otherwise does not comply with applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy in accordance with applicable law.

FREE SIZE EXCHANGE — AUSTRALIAN CUSTOMERS

OPICKO offers one free size exchange per order for Australian customers, subject to:

• The item being eligible for a size exchange;

• The requested replacement size being available;

• The returned item meeting all applicable return conditions set out in this Policy; and

• The size exchange being requested within the applicable 14-day return period.

Only one free size exchange is available per original order. Any additional size exchange requested in relation to the same order may incur additional shipping charges.

If the requested replacement size is unavailable, OPICKO may issue store credit for the eligible returned item in accordance with this Policy.

Size exchanges are subject to product availability, and OPICKO cannot guarantee that a requested replacement size will remain available while the exchange is being processed.

Nothing in this section excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

RETURN CONDITIONS

To be eligible for a change-of-mind return or size exchange, items must:

• Be unworn;

• Be unused;

• Be unwashed;

• Have all original tags attached;

• Be returned in their original packaging, where applicable;

• Be free from stains, marks, odours, makeup, fake tan, pet hair or damage; and

• Be in a condition suitable for resale.

OPICKO may inspect returned items before approving store credit or a size exchange.

If an item does not meet these conditions, OPICKO may refuse the change-of-mind return, store credit or size exchange, subject to applicable law.

These return conditions apply to OPICKO’s voluntary change-of-mind returns and size exchanges. They do not limit any rights or remedies available to you where a product is faulty, damaged, incorrect, not as described or otherwise does not comply with a consumer guarantee under the Australian Consumer Law.

SALE AND FINAL SALE ITEMS

Items discounted by 40% or more may be designated and clearly marked as Final Sale at the time of purchase.

Unless faulty or otherwise required by applicable law, items marked as Final Sale are not eligible for:

• Change-of-mind returns;

• Size exchanges; or

• Store credit.

Items discounted by less than 40% may be eligible for store credit or a size exchange within the applicable 14-day return period, subject to the return conditions set out in this Policy.

The Final Sale designation applies only to OPICKO’s voluntary change-of-mind return and exchange policy.

Nothing in this section excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law, including rights relating to faulty, damaged, incorrect or otherwise non-compliant products.

REFUNDS WHERE APPLICABLE

OPICKO does not provide monetary refunds for change-of-mind returns. Approved change-of-mind returns are provided as store credit in accordance with this Policy.

Where a monetary refund is required under the Australian Consumer Law or is otherwise provided in accordance with this Policy, the refund will generally be processed to the original payment method used to place the order.

After OPICKO receives and, where appropriate, assesses the returned item, please allow approximately 3–5 business days for an applicable refund to be processed.

Additional time may be required for the refund to appear in your account depending on your bank, card issuer or payment provider.

Where a refund relates to a faulty, damaged, incorrect, not-as-described or otherwise non-compliant product, any applicable shipping or return costs will be handled in accordance with the Australian Consumer Law.

RETURN SHIPPING COSTS

For approved change-of-mind returns, return shipping costs are the responsibility of the customer unless OPICKO expressly agrees otherwise.

Eligible Australian size exchanges are subject to the shipping arrangements set out in the Free Size Exchange Australian Customers section of this Policy.

Where a product is faulty, damaged, incorrectly supplied or otherwise does not comply with an applicable consumer guarantee, return shipping costs will be handled in accordance with the Australian Consumer Law.

Where OPICKO confirms that a returned product has a problem covered by the Australian Consumer Law, OPICKO will reimburse any reasonable return shipping costs incurred by the customer, where required by law.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is:

• Faulty;

• Damaged;

• Incorrect;

• Not as described; or

• Otherwise does not comply with an applicable consumer guarantee,

please contact OPICKO as soon as reasonably possible.

To help us assess the issue, please provide:

• Your order number;

• A description of the issue; and

• Clear photographs showing the fault, damage or incorrect item, where reasonably possible.

OPICKO may request additional information or ask for the product to be returned for assessment where reasonably necessary.

Your rights in relation to faulty, damaged, incorrect, not-as-described or otherwise non-compliant products are not limited by OPICKO’s 14-day change-of-mind return period.

Where a product does not comply with an applicable consumer guarantee, the remedy available will depend on the nature and seriousness of the problem and may include a repair, replacement, refund or other remedy available under the Australian Consumer Law.

CONTACTING US ABOUT A FAULT

We encourage customers to contact OPICKO as soon as reasonably possible after discovering a fault so that we can assess and resolve the issue efficiently.

However, your rights or remedies under the Australian Consumer Law are not automatically lost simply because you did not notify OPICKO within a particular number of days.

Claims relating to faulty or otherwise non-compliant products will be assessed in accordance with the Australian Consumer Law and other applicable laws.

AUSTRALIAN CONSUMER LAW

Nothing in this Refund & Returns Policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or any other applicable law.

Where a product does not comply with an applicable consumer guarantee, the remedy available will depend on the nature and seriousness of the problem.

Major Failures

Where a product has a major failure, you are entitled to choose between a refund orreplacement in accordance with the Australian Consumer Law.

You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from the failure.

Minor Failures

Where a product has a problem that does not amount to a major failure, OPICKO will provide an appropriate remedy in accordance with the Australian Consumer Law.

This may include repairing the product, replacing the product or providing another remedy as required by law.

If the problem cannot be remedied, or is not remedied within a reasonable time where required by law, you may be entitled to a refund, replacement or other remedy available under the Australian Consumer Law.

Nothing in OPICKO’s change-of-mind return, Final Sale, store credit or exchange conditionslimits any statutory rights or remedies available to you under the Australian Consumer Law.

NON-RETURNABLE ITEMS

Unless faulty or otherwise required by applicable law, certain items may not be eligible for change-of-mind returns, size exchanges or store credit.

These may include:

• Final Sale items;

• Personalised or customised products;

• Gift cards, where applicable;

• Items that have been worn, washed, altered or damaged after delivery for reasons unrelated to a product fault; and

• Hygiene-sensitive items that are not suitable for return due to health or hygiene reasons.

Any product-specific return restrictions will be clearly stated where applicable.

Nothing in this section excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law in relation to faulty, damaged, incorrect, not-as-described or otherwise non-compliant products.

HOW TO START A RETURN

To start a change-of-mind return, size exchange, store credit request or claim relating to a faulty, damaged or incorrect item, please contact OPICKO Customer Support.

Please include:

• Your full name;

• Your order number;

• The email address used to place the order;

• The product name;

• The reason for the return or request; and

• Clear photographs where the item is faulty, damaged or incorrect, where reasonably possible.

Please do not send products back before receiving return instructions from OPICKO.

Sending an item without the required information or before receiving return instructions may delay the processing of your request.

STORE CREDIT

Where an eligible change-of-mind return is approved, OPICKO will issue store credit for the eligible returned item.

Unless otherwise stated:

• Store credit will generally be issued for the amount paid for the eligible returned item;

• Original shipping charges are not included in the store credit unless otherwise required by law;

• Store credit may only be used for purchases through the OPICKO website;

• Store credit is not redeemable or exchangeable for cash unless required by law; and

• Additional conditions may apply to promotional or goodwill store credit.

Store credit issued under this Refund & Returns Policy should be read together with any applicable Store Credit provisions contained in the OPICKO Terms & Conditions.

Nothing in this section permits OPICKO to substitute store credit for a refund, replacement or other remedy where a different remedy is required under the Australian Consumer Law.

EXCHANGES

Change-of-mind exchanges are limited to eligible size exchanges in accordance with the Free Size Exchange — Australian Customers section of this Policy.

Size exchanges are subject to:

• Product availability;

• The returned item meeting all applicable return conditions;

• The exchange being requested within the applicable 14-day return period; and

• Any other conditions set out in this Policy.

OPICKO cannot guarantee that the requested replacement size will remain available while the returned item is being received and processed.

If the requested replacement size is unavailable, OPICKO may issue store credit for the eligible returned item in accordance with this Policy.

Nothing in this section excludes, restricts or modifies any right to a replacement, refund or other remedy available under the Australian Consumer Law.

FRAUDULENT OR EXCESSIVE RETURN ACTIVITY

OPICKO may review return or exchange activity where we reasonably believe there has been:

• Fraud;

• Abuse or misuse of this Refund & Returns Policy;

• False or misleading claims;

• Repeated misuse of promotional offers; or

• Other activity reasonably considered inconsistent with this Policy or applicable law.

Where appropriate, OPICKO may take reasonable action in response to suspected fraudulent, abusive or excessive return activity.

Nothing in this section excludes, restricts or modifies any legitimate consumer right or remedy available under the Australian Consumer Law.

CHANGES TO THIS POLICY

OPICKO may update this Refund & Returns Policy from time to time to reflect changes to:

• Our business operations;

• Our products;

• Applicable laws;

• Return processes; or

• Other legitimate business requirements.

Any updated version will be published on the OPICKO website with a revised Last Updateddate.

Unless otherwise required by applicable law, the Refund & Returns Policy that applies to your purchase will generally be the version in effect at the time your order was placed.

Nothing in any updated version of this Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.